Terms & Conditions

Introduction

This is the privacy and cookies policy for www.italianfamilybusinessgroup.co.uk and any other websites through which Italian Family Business Group Limited makes its online platform (Platform) available (collectively, the “Site”) and as applications for mobile, tablet and other smart devices and application program interfaces (collectively, the “Application”). The Site and Application are operated by Italian Family Business Group Limited (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller.

We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. By using the Site and Application, you consent to the collection and use of information in accordance with this privacy policy. We reserve the right to change this privacy policy from time to time by changing it on the Site and Application.

Use of Mobile Apps

We also provide an App to access our Services or aspects of our Services:

These Terms apply to the use of any App and the Service through the App. These Terms control over any Terms which may be imposed by either iOS or the Android platform and any other application distribution platform for use of the App and/or the Service through an App.

Anywhere in the Terms where the word website is used shall also include the word App and vice versa.

Your use of any App will terminate at the same time as use of the Services to which the App relates.

Information we may collect from you

We may collect and process the following information about you:

  • Information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, subscribe to any service, upload or submit any material via the Site or request any information;
  • In connection with an account sign-in facility, your log-in and password details;
  • Details of any transactions made by you through the Site;
  • Communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site, Application, or their content;

Or information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in them.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

We may, from time to time, run referral programmes or similar initiatives, such as a “Tell a Friend” programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.

When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and Application and to collect broad demographic information for aggregate use.

Cookies on this website

We use cookies and other data intelligence and analysis technologies on this website for various purposes.
Cookies are small pieces of information which are issued to your device when you visit a website or application and which store and sometimes track information about your use of the Site. A number of cookies we use last only for the duration of your session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.

The main cookies and data analysis and behavioural intelligence technologies we use on the platform are:

  • AdWords Conversion Tracking (Google)
  • Conversion tracking is a tool that shows us what happens after a user clicks on (Google) ads.
  • Adwords Remarketing (Google)
  • Remarketing helps us reach people who have visited our website or used our app. Previous visitors or users can see ads as they browse websites that are part of the Google Display Network, or as they search for terms related to Italian Family Business Group’s services on Google.
  • Bing Ads
  • Conversion tracking is a tool that shows us what happens after a user clicks on Microsoft (Bing) and Yahoo ads.
  • Facebook Connect INSTAGRAM AND OTHER SOCIALS
  • Enables interaction between services. For example, the ability to use your Facebook credentials to login to Italian Family Business Group Ltd’s website.

Facebook Custom Audience

Facebook Custom Audience helps us reach people who have visited our website or used our app. Previous visitors or users can see ads as they browse Facebook and websites they are affiliated with.

  • Google Tag Manager
  • Traffic and visitor behavior measurement.
  • Universal Analytics (Google)

This web analytics cookie collects information about how visitors use the Websites, which website the user came from, the number of each user’s visits and how long a user stays on the Websites.

How we use cookies on our platform:

Remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;

Customise elements of the promotional layout and/or content of the pages of the Site;

Collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site from, so that we can improve the Site and learn which parts of the Site are most popular with visitors;

And gather information about the pages on the Site that you visit, and also other information about other websites that you visit, so as to place you in a “market segment”. This information is only collected by reference to the IP address that you are using, but does include information about the county and city you are in, together with the name of your internet service provider. This information is then used to localise the service providers most suitable to you. For more information about this type of interest based advertising, and about how to turn this feature off please visit www.youronlinechoices.com/uk/

Some of the cookies used by the Site and Application are set by us, and some are set by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site.

In addition to cookies, tracking Gifs may be set by us or third parties in respect of your use of the Site. Tracking Gifs are small image files within the content of the Site or the body of our newsletters so we or third parties can understand which parts of the Site are visited and whether particular content is of interest.

Uses made of your information

We will use the information you provide to:

  • Enable us to process your orders for credits and to provide you with the services and information offered through the Site and Application and which you request;
  • Administer your account with us;
  • Verify and carry out financial transactions in relation to payments you make online;
  • Audit the downloading of data from the Site;
  • Improve the layout and/or content of the pages of the Site and Application and customise them for users;
  • Identify visitors to the Site;
  • Carry out research on our users’ demographics and tracking of sales data;
  • Send you information we think you may find useful or which you have requested from us, including information about our products and services
  • [or those of carefully selected third parties], provided you have indicated that you do not object to being contacted for these purposes;
  • Allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.

You can tell us not to contact you with information regarding our products and services [or those of third parties] [or to share your details with third parties so that they can send you information regarding their products and services], either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the Contacting us details at the end of this privacy policy.

Information sharing

We may disclose aggregate statistics about visitors to and users of the Site in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Italian Family Business Group Ltd – User Checks

In order to make the platform as trustworthy, secure and safe as we can without providing any personal endorsements we endeavour but have no obligation to carry out some basic id checks. The degree of checks depend on whether you are a professional or consumer user.
If the information you have provided us does not allow us to verify your identity then you may not be able to register an account with us.
We take your privacy very seriously and we comply with the relevant provisions of the UK data protection legislation. We will use any information given to us by you or collected by us only in accordance with our Privacy Policy.

You acknowledge that the Italian Family Business Group Limited User checks is an identity check service and you agree and accept that we will use your Personal Data to check your identity in order to establish that you are who you have represented yourself as being and/or that you reside or are located at a particular address. To do this we may check your Personal Data against any particulars on any database (public or otherwise) or through any third party identity verification service. A record of the search will be retained by us for up to 12 months from the date of termination of your account.

Disclosure of Personal Data

You also acknowledge and accept that we disclose your Personal Data to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.
In the event that we undergo re-organisation or are sold to a third party, you agree that any Personal Data we hold about you may be transferred to that re-organised entity or third party.
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site, or the rights, property or personal safety of any person.

Public forums

The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

Child safety

Protecting the safety of children when they use the Internet is very important to us. We recommend that children receive permission from their parent or guardian before gaining access to the Site or sending personal information to us or anyone else online.

External links

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

Payment processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway provider, Stripe. You will be providing credit or debit card information directly to Stripe which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Stripe  is not within our control and is subject to Stripe’s own privacy policy and terms and conditions.

Payments made on the Application are made through Apple. You will be providing credit or debit card information directly to Apple which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Apple is not within our control and is subject to Apple’s own privacy policy and terms and conditions.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Storage of your information

Information that you submit via the Site and Application is sent to and stored on secure servers located in the United Kingdom. This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By submitting information via the Site, you agree to this storing, processing and/or transfer.

Your rights

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

Contacting us

Please submit any questions, concerns or comments you have about these terms of service or any requests concerning your personal data by email to info@italianfamilybusinessgroup.co.uk, by telephone on 0044 7856 091 961 between the hours of 9am to 5pm, Monday to Friday or write to us at: 56 Langdale Road. CR7 7PP.